|
Services
Rivet's Professional Services team
offers a unique combination of accounting and technology
experience to assist companies in using Rivet
applications and embracing XBRL. Rivet's consultants have
roots in the very beginning of XBRL and have guided the
majority of filers participating in the SEC Voluntary
Filing Program (VFP).
Rivet consultants help companies
through the process of preparing XBRL documents using
Rivet's applications, while providing the accounting and
reporting experience to ensure a successful
start-to-finish project. With award-winning software and
expert support, you can adopt and use XBRL with
confidence.
Rivet's Professional Services team is
focused on working with companies around the SEC Quick
Start Premier Plus Package and offers additional
services such as XBRL consulting and training as well.
For additional information on Professional Services
pricing and availability, please contact
services@rivetsoftware.com with specific
requirements
Support
Rivet Software's commitment to product support provides you with knowledgeable and prompt assistance from installation to full implementation. You may
access Dragon Tag and Dragon View's Getting Started Guide and context-sensitive Help system for detailed explanations of product functionality. Dragon Tag's "Tale of Dragon
Tag" also includes scenario-based videos that provide a real-world demonstration of Dragon Tag's primary functions.
For information on how you can download a Free 30-day trial copy of Dragon Tag or a the latest version of Dragon View, please see the "Download" section
of each product, respectively.
Sales Support
Rivet Sales Support is available to assist you with issues about licensing Dragon Tag or Dragon View such as volume, site and academic pricing. Rivet
Sales Support can be reached direct at +1-720-249-2191 or email us.
Technical Support
A Technical Support Plan is available to assist you with technical questions or product usage and report design issues. Support is provided on a named user basis for an
annual fee per year for the first user with reduced pricing for additional users. The plan provides e-mail support for up to ten issues and one
telephone support call annually. Additional support calls or e-mails are available at cost per incident. The plan also includes free service packs
and software fixes and special pricing on new product upgrades. Support issues related to Dragon View are also covered under the plan. Rivet Support can be reached at
support@rivetsoftware.com, or direct at +1-720-249-2181 between the hours of 8 AM and 5 PM Mountain Time (GMT-7).
Customers are not required to purchase a Technical Support Plan. In that case, one e-mail support issue related to software installation is provided at no cost.
Additional e-mail or telephone support incidents are available at $495 per incident.
Consulting Assistance
Consulting services to assist you in marking up financial statements or general product training are available
in minimum blocks of two hours. Rivet's professional staff with extensive backgrounds in accounting, financial reporting and XBRL
will perform these services. Services are offered by phone or Web, or on site with prior arrangements. Rivet also offers a comprehensive software and services program to
assist companies in preparing financial statements for submission to the U.S. Securities and Exchange Commission's or the Canadian Securities Administrators' Voluntary XBRL
Filing Programs. Please contact Rivet Support at support@rivetsoftware.com, or direct at +1-720-249-2181 for more information
on any of these services.
|
